Newcastle Executive Apartments

Terms and Conditions

1 | DEFINITIONS

Booking: means the period for which you have paid to stay at the property.
Property: means Newcastle Executive Apartments.
Management: means the owners and managers of the property.
Guests: means the persons who stay overnight in the property during the booking.
Visitor: means a person a guest permits to visit the property during the booking.

2 | ACCEPTANCE & RESPONSIBILITY

Payment of the deposit constitutes acceptance of these terms and conditions.

3 | CHECK IN/OUT

Check-in time is 3.00pm
Early Check-in time is available with prior arrangement and extra charges will apply.
Check-out time is 10.00am
Late departure is available with prior arrangement and extra charges will apply.

4 | PAYMENT

Payment for accommodation can only be made using our on-line payment system BY YOURSELF.
3D Secure is used in order to keep your credit card details secure and to prevent credit card fraud.
A deposit of 100% of the accommodation tariff is required 72 hours prior to arrival.
If you have booked a non-refundable rate the accommodation tariff is required at the time the reservation is made and is non-refundable.
If payments are not made within the scheduled time frame the booking will be cancelled and you will be liable for the accommodation cancellation fee.
We accept payments via Mastercard, Visacard and American Express.
Personal cheques will not be accepted as a form of payment.
Direct deposits can be made by obtaining a tax invoice from reception.
A credit card surcharge fee for Mastercard and Visacard is 1.5%.
A credit card surcharge fee for American Express is 1.5%.

5 | CANCELLATION OR VARIATION

If you wish to vary or cancel your booking please contact central reservations on 02 49 555 888.
All amendments to reservations or cancellations must be in writing to res@jev.com.au

6 | SECURITY BOND

A security bond of $250.00 is required prior to check-in made on a valid credit card.
Special Event Period attract a security bond of $500.00.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

7 | UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy, failing which any monies paid will be refunded in full.

8 | PARTIES & FUNCTIONS

PARTIES & FUNCTIONS are strictly prohibited.

9 | LINEN & TOWELS

Cleaning and linen change usually occurs weekly, or more often upon request and at additional cost.

10 | PETS

Pets are not allowed at the property.
Jesmond Executive Villas has a pet friendly room type. Please contact central reservation for more details.
Companion and Assistance Animals are excepted from this policy. Please see more information below (*)

11 | YOUR OTHER RESPONSIBILITIES

You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be applied for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived.
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
Only the guests nominated and agreed in the booking may stay in the property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
You are responsible for the safekeeping and replacement of accommodation keys.
Smoking is not permitted in the Property.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion).

12 | PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair and service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to management prior to departure from the property.
Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

(*) Companion and Assistance Animal Policy

Purpose

This policy outlines the standards, responsibilities, and legal requirements for guests staying with assistance animals and companion animals at our property. Our aim is to ensure the comfort, safety, and wellbeing of all guests while complying with applicable NSW and Australian legislation.

Definitions

2.1 Assistance Animal

Under the Disability Discrimination Act 1992 (Cth), an assistance animal is a dog or other animal that:

is accredited or trained to assist a person with a disability,
meets appropriate hygiene and behaviour standards, and
is trained either through a recognised training body or through individualised training that meets legislative requirements.

Assistance animals are not pets and have legal access rights to public places and accommodation.

2.2 Companion Animal / Pet

A companion animal refers to domestic animals such as dogs or cats kept for companionship and not trained to perform disability-related tasks.
Access for companion animals is at the discretion of the property and subject to the conditions in section 5 of this policy.

Assistance Animals – Rights and Conditions of Stay

3.1 No Additional Charges

No fees, surcharges, or deposits are applied for guests staying with a verified assistance animal.

3.2 Verification

Upon check-in, guests may be asked to provide one of the following:

accreditation or identification issued by a recognised training organisation,
documentation from a medical or allied health professional confirming the animal is required because of a disability,
proof of appropriate training and behavioural standards (e.g., training certificates).

We do not request or require disclosure of the guest’s specific disability.

3.3 Behaviour and Hygiene Requirements

Assistance animals must:

be under the handler’s control at all times (leash, harness, or tether unless performing a task),
be house-trained and clean,
behave in a safe and non-disruptive manner.

If an assistance animal behaves aggressively or poses a threat to safety, the property may request the animal be removed—only after reasonable steps have been taken to address the issue, in accordance with federal law.

3.4 Access Areas

Assistance animals are permitted in:

all accommodation rooms,
outdoor areas,
public and communal areas,
reception and dining areas (except where food preparation occurs).

Guest Responsibilities – Assistance Animals

Handlers are responsible for:

supervision and control of the animal at all times,
cleaning up after the animal in outdoor areas,
ensuring the animal does not cause property damage,
advising management if additional cleaning or maintenance is required.

Companion Animals (Non-Assistance Animals / Pets)

Companion animals may be permitted at the property subject to prior approval and availability of designated pet-friendly rooms.

5.1 Conditions of Stay

Guests must:

advise the property at the time of booking,
keep animals leashed in common areas,
ensure animals do not create noise disturbances or safety risks,
not leave animals unattended in rooms or on balconies.

5.2 Fees

Additional cleaning fees may apply for companion animals.
These do not apply to assistance animals.

5.3 Restricted Areas

Companion animals are not permitted in:

food service areas,
pools, spas, or recreational facilities,
disability-accessible units unless pre-approved.

Safety and Security

To ensure the wellbeing of all guests and animals:

all dogs must remain on leash within the property grounds,
unregistered animals or animals belonging to non-guests are not permitted on the property,
aggressive behaviour from any animal may result in removal for safety reasons,
staff may intervene or contact authorities if an animal presents a risk.

Cleaning, Maintenance, and Reporting

Guests should immediately report:

any incidents involving animals,
property damage caused by an animal,
concerns about other animals on the premises.

The property commits to maintaining a clean, hygienic, and safe environment through:

regular inspection of rooms,
professional cleaning when required,
swift remediation of any biological, structural, or maintenance issues affecting guest safety.

Privacy

All medical information shared by guests is treated as confidential, in compliance with the Privacy Act 1988.
Only information necessary to confirm assistance-animal status will be requested.

Compliance

This policy complies with:

Disability Discrimination Act 1992 (Cth)
NSW Companion Animals Act 1998
Australian Consumer Law
Local council public-health and safety regulations

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